Service Status Update

Our claims management services, including dispatching replacement handsets and repairs devices for our insurance customers remain unaffected, and our service is operating as normal.

To avoid any unnecessary delays in sending or receiving your handset following Royal Mail announcing changes to the opening times of their Customer Service Points, we suggest you consider using a courier collection service to send us your phone. Here's a list of options found on Parcel2go which highlight the cost and delivery timescales from a variety of providers.

Welcome

We are the claims administrators in respect of your insurance policy and we will be responsible for processing and assessing your claim on behalf of the Insurer. Submitting your claim online is easy, just scroll down and click on the 'Make a new claim' button below to get started. Want to know more about our claims process? Then why not watch our short animation.

Important. Please check that you have the following:

Green tick Your policy details

Green tick Information about your device e.g. IMEI

This will ensure that our team have all of the information they require in order to process your claim as quickly as possible.

Please select one action from below

Tell us what’s happened

Please be aware that when making a claim for Theft or Loss, it is a requirement that this is reported to the police accordingly, and the relevant reference number obtained. Additionally, it is a requirement that you contact your network provider to bar your handset. Please ensure that you have reported the incident to the Police and barred your handset before continuing to submit your claim. Please note – We are only able to consider claims for breakdown outside of the manufacturer’s warranty period. Please refer to your manufacturer in the first instance.