Service Status Update
Our claims management services, including dispatching replacement handsets and repairs devices for our insurance customers remain unaffected, and our service is operating as normal.
To avoid any unnecessary delays in sending or receiving your handset following Royal Mail announcing changes to the opening times of their Customer Service Points, we suggest you consider using a courier collection service to send us your phone. Here's a list of options found on Parcel2go which highlight the cost and delivery timescales from a variety of providers.
We are the claims administrators in respect of your insurance policy and we will be responsible for processing and assessing your claim on behalf of the Insurer. Submitting your claim online is easy, just scroll down and click on the 'Make a new claim' button below to get started. Want to know more about our claims process? Then why not watch our short animation.